16.08.2013 Aktualizacja: 04.07.2019


Commission on Passengers' Rights

Commission on Passengers' Rights
Civil Aviation Authority
2 Marcina Flisa street
02-247 Warsaw

Call Center +48 222 692 600
Monday to Friday from 9.00 to 13.00.
e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
fax +48 22 520 73 00

The existing procedure of considering passengers’ complaints in the mode of administrative, proceedings conducted by the Commission on Passengers’ Rights, protection apply to all applications submitted in the Civil Aviation Authority by the end of March 2019.

On April 1, 2019 the amended Act Aviation Law enter into force which creates the possibility of resolving disputes with passengers arising from Regulations: 261/2004/EC and 2111/2005/EC in an amicable way. The Passengers' Rights Ombudsman considers passengers’ complaints in the ADR (Alternative Dispute Resolution) mode, i.e. out-of-court consumer dispute resolution.

More detailed information related to the amicable methods of dispute resolutions can be found on the website of The Passengers’ Rights Ombudsman at the President of the Civil Aviation Authority www.pasazerlotniczy.ulc.gov.pl.


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