For Clients

Contact

ul. Marcina Flisa 2
Warszawa
woj. mazowieckie
02-247
Polska / Poland

Customer Service Point and Post Room


2 Marcina Flisa street
02-247 Warsaw
mazowieckie
Polska/Poland
CAA Call Center +48 22 520 72 00

This email address is being protected from spambots. You need JavaScript enabled to view it. (max 20MB)


To send an e-mail with digital signature (UPO / ESP) please use following link (http://www.ulc.gov.pl/index.php?option=com_contact&task=view&contact_id=5&Itemid=497)

Customers' Service Point and Post Room is open the following hours:


Monday: 8:15 – 18:00
Tuesday – Friday 8:15 – 16:15

Commission on Passengers' Rights
Civil Aviation Authority
2 Marcina Flisa street
02-247 Warsaw
Polska/Poland

Call Center +48 222 692 600 from 9.00 to 13.00 and from Monday to Friday
e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
fax +48 22 520 73 00

The existing procedure of considering passengers’ complaints in the mode of administrative, proceedings conducted by the Commission on Passengers’ Rights, protection apply to all applications submitted in the Civil Aviation Authority by the end of March 2019.

On April 1, 2019 the amended Act Aviation Law enter into force which creates the possibility of resolving disputes with passengers arising from Regulations: 261/2004/EC and 2111/2005/EC in an amicable way. The Passengers' Rights Ombudsman considers passengers’ complaints in the ADR (Alternative Dispute Resolution) mode, i.e. out-of-court consumer dispute resolution.

More detailed information related to the amicable methods of dispute resolutions can be found on the website of The Passengers’ Rights Ombudsman at the President of the Civil Aviation Authority www.pasazerlotniczy.ulc.gov.pl.


License and certificated of qualification could be collected in Flight Personnel Register.


Flight Personnel Register is open:

Monday: 9:00 – 18:00
Tuesday – Friday: 9:00 – 15:00


The entrance to the Flight Personnel  Register and Civil Aircraft Register is located on the south side of the building.


Requests for shipping the licences and certificates of qualification to CAA’s Regional Branches should be sent to This email address is being protected from spambots. You need JavaScript enabled to view it.

This website uses cookies.